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Back Bay Mission in search of new Director of Client Services

By November 15, 2023No Comments

Back Bay Mission

Job Description

Director of Client Services

Supervisor:  Executive Director

Effective Date:  

F.L.S.A. Status:  Exempt

Revised:  11/13/2023 

Position Summary:

Mid-management position charged with ensuring that established program direction is carried out and implemented by program staff in accordance with vision and mission of Back Bay Mission, strategic plan, and internal policies and procedures.   Provide basic supervision and management to the direct service programs of the Mission.    Assist Executive Director with operational tasks.


Master’s degree in social work, non-profit management, divinity or related field desired.

Position Requirements:

  • Strong non-profit management skills, including human resources, program development, and financial oversight
  • Exceptional oral and written communication skills
  • High level administrative skills, able to manage time and priorities effectively
  • Consistent attentiveness to details as well as to the interconnectedness between programs and other functions of the agency
  • Ability to read, develop, and comprehend budgets
  • Excellent interpersonal skills with the ability to build rapport with all constituents.
  • Ability to manage multiple projects and responsibilities simultaneously
  • Strong computer skills including proficiency in MS Office applications

Duties & Responsibilities

  • Personnel: 
    • Hire, supervise, and evaluate team leaders of the following Back Bay Mission programs:  Emergency Assistance, Home At Last (HAL), Emergency Solution Grant (ESG).  Supervise Community Health Workers.  Hire, supervise, and evaluate Micah Day Center staff:  Day Center Coordinator, Day Center Assistant, and Day Center Case Manager
    • Recommend new personnel positions to the Executive Director in accordance with long and short-range plans and ministry priorities of BBM, relative to the above-mentioned programs 


  • Finance & Development
  • Monitor spending of programs under this position’s supervision
  • Assist in budget development relative to the programs under this position’s oversight
  • Assist grant-writing efforts relative to program areas under this position’s supervision (e.g., HUD and ESG) and provide for necessary reporting to government agencies and private funders 
  • Participate in other fund-raising activities as requested
  • Community and Church Relations
  • Interpret ministry of the agency to the community and wider church through personal contacts, written materials, speaking engagements, and the media as requested and appropriate
  • Assist in providing overviews of the Mission’s ministry and work to campus visitors
  • Maintain relationships with other appropriate professional, civic, and wider church groups as deemed relevant 
  • Programs
  • Ensure that BBM programs under the oversight of this position are true to the vision and mission of the agency and are acting consistently with strategic plan of organization
  • Provide for periodic evaluation of programs under the oversight of this position
  • Provide broad oversight to the Day Center for the Homeless
    • Recruit and nurture relationships with social service provider ‘partners’ and manage a schedule of their participation in the Day Center program
    • Convene the Day Center program team as needed
    • Supervise volunteers assigned to the Day Center and Administration Building with ESG, EA and Food Pantry. 
  • Administrative
    • Maintain accurate personnel records of those employees supervised by this position
    • Ensure accurate statistics and reporting data from programs under the supervision of this position
    • Generate reports and program data for BBM’s Board of Directors, funders, and others as requested
    • Develop and maintain regular communication strategies among programs supervised by this position  
    • Participate in meetings of management personnel 
    • In the absence of the Executive Director, execute ED responsibilities
  • Other
  • Provide information to the Board of Directors as requested
  • Other duties as assigned by the Executive Director

Equal Employment Opportunity Employer


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